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Exciting Announcement & News

​Life CU & Fortera CU Partnership

Strengthening our service together to offer the greatest benefit to you, for life.

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  • Announcing a New Partnership

    We are pleased to announce that Life CU will soon strengthen our service to you as we merge with Fortera Credit Union.

    A Message from the Chairman of the Board

    Together! Announcing the Life CU & Fortera CU Partnership.

    We look to the future with one goal in mind: strengthening our commitment to bring the greatest value and best possible experience to you, our loyal members and our dedicated staff.

    Partnering with Fortera Credit Union offers our members the resources and stability of a premier financial institution while remaining true to our “people helping people” mission and to be there for you, for life.

    Read the Announcement letter from our Life CU Board of Directors Chairman, Bubba McIntosh.

     

    We are here to answer your questions. 

    We have created a list of Freqently Asked Questions to help answer your initial questions about the merger.

    As we go forward, we will continue to update the information on this page, including answers to your member questions.  Click on the Questions tab above to see the full listing of questions and answers. 

    If you have questions, please reach out to us at feedback@lifecu.org.  We are here to talk with you about this partnership and what it means to you.  

  • Frequently Asked Questions

    • It will be even easier for you to conduct your business remotely once we merge with Fortera CU with their 24- hours-per-day, 7-days-per-week Contact Center, shared branch network, continued ability to secure loans remotely, etc.  Below are several links to provide more information specifically about shared branch network, as well as how you can find surchargefree ATMs near you.
    • All products and services, as well as your account numbers, will continue without changes until next year.  We are currently working on the regulatory approval process with a goal of completion by January 1, 2021.  There will be no changes to Life CU’s products and services until after that step is complete. You will receive information detailing important dates and resources that will help guide you throughout the process.  We are committed to providing you a seamless service experience.   Return to the Merger/Partnership page.
    • The current safe deposit boxes are not being renewed due to the building destruction.  Placing them back in service will not be feasible in a temporary location.  We can’t guarantee that we will have safe deposit boxes in the new Life CU branch until we determine the space.  However, Life members will definitely be able to open a safe deposit box at Fortera branch locations.   Return to the Merger/Partnership page.
    • There is no intention to sell any Life CU mortgages when Fortera CU begins servicing them. If you have any questions, please contact our Lending team.   Return to the Merger/Partnership page.
    • The terms and conditions of the loan agreement will remain the same. We also encourage you to continue to apply for loans with our competitive rates. Life CU’s lending department is staying busy and is here to serve you! Keep planning your financial goals and let us help make your financial dreams come true. We are here for life!   Return to the Merger/Partnership page.
    • Yes!  Fortera has nine branches in Clarksville and Hopkinsville, as well as a nationwide Shared Branch Network, to expand your ability to access your money.  And, of course Life CU will still have a branch on the Saint Thomas Midtown Hospital Campus.   Return to the Merger/Partnership page.
    • Several years ago, our longtime CEO, Pam Tenpenny shared with the Life CU Board of Directors her plan to retire in December of 2020, generously allowing much time to explore and discuss options.  Their first decision was whether it was in the best interest of the membership to hire a CEO or merge with another credit union.  Many factors were considered.  The most significant were the increased financial burdens placed on all credit unions, including Life, to comply with new regulations and to continuously improve technological infrastructure and services.   After much research, discussion and reflection, the board of directors determined that merging was the best route for us to continue to serve you, our members, not only well but even more fully.   Return to the Merger/Partnership page.  
    • Fortera Credit Union Fortera Credit Union’s purposeful mission is simple: to be a force for financial good in the lives of the members and communities they serve. Headquartered in Clarksville, TN, the local credit union presently serves over 62,000 members with nine branch locations throughout Clarksville and Hopkinsville, KY, and delivers worldwide remote banking capabilities. Their approachable, casual nature offers uniquely personal service and insight from people you can relate to and trust. They have a reputation for finding a way to help people achieve their goals in the face of financial obstacles. Fortera’s ability to deliver a broad range of products and services is backed by its size and financial performance. With over $640MM in assets, Fortera is rated as one of the strongest credit unions in the country and has achieved a level of financial strength that is almost doubled the “Well Capitalized” benchmark established by the National Credit Union Association (NCUA). Its ample resources and extensive capabilities will allow Life to expand our service and continue offering competitive, valued-added products to you. Return to the Merger/Partnership page.
    • Your accounts will continue to be federally insured as they are now through the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA). Return to the Merger/Partnership page.
    • This partnership provides Life members with the added convenience of enhanced products, member support services and a full-service Contact Center that is available to serve you 24 hours a day, 7 days a week. Branches in Nashville, Clarksville and Hopkinsville, as well as a nationwide Shared Branch Network, expand your ability to access your money wherever you are. Return to the Merger/Partnership page.
    • We envisioned that partnering together would bring the greatest benefit to you, an enhanced member experience, plus other advantages that soar when we bring our strengths together. We aspire to keep building an even better credit union, so that you will always get the most out of life…and your credit union, while ensuring that we continue to thrive in an ever-changing financial services industry. Partnering with Fortera Credit Union offers our members the resources and stability of a premier financial institution, while remaining true to our “people helping people” mission. Together, we will be here for you, for life. Return to the Merger/Partnership page.
    • The Life Credit Union Board of Directors interviewed several credit unions as potential partners. Selecting a partner credit union with the same core values as ours was of utmost importance. We searched for a credit union that was fully committed to serving our members with the same care, attention, and heart-felt mission that we have served our membership for the last 62+ years. Return to the Merger/Partnership page.
    • Will the location on Church street stay there? Will there be a branch on the Midtown Hospital Campus? Yes, the branch will remain open onsite. As you may already know, our building (MidState Medical Building) will be demolished in 2021. This will allow for the construction of the new Ascension Saint Thomas Midtown MidState Medical Office Building and Hospital for Women. Though we will be relocating, our branch will still be conveniently located on the Midtown Hospital Campus. Return to the Merger/Partnership page.
    • The same familiar Life CU employees will continue serving you. There will also be multiple benefits and new career advancement opportunities for the Life CU staff. Return to the Merger/Partnership page.
    • Life Credit Union will retain our name and identity as Life Credit Union. As we continue to keep our name, we will also keep our promise to you: once you’re a member with us, you are a member for life. Return to the Merger/Partnership page.
    • Several years ago, our longtime CEO, Pam Tenpenny, shared with the Life CU Board of Directors her plan to retire in December of 2020, generously allowing much time to explore and discuss options. Their first decision was whether it was in the best interest of the membership to hire a CEO or merge with another credit union. Many factors were considered. The most significant were the increased financial burdens placed on all credit unions, including Life, to comply with new regulations and to continuously improve technological infrastructure and services. After much research, discussion and reflection, the board of directors determined that merging was the best route for us to continue to serve you, our members, not only well but even more fully. Return to the Merger/Partnership page.
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We are here to answer all of your questions about this partnership and what it means to you.

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